Shipping policy

 

Thank you for choosing our home and personal fragrance store! We appreciate your business and want to make sure you receive your items in a timely and efficient manner. Please read our shipping policy carefully before placing your order.

Processing Time: All orders require a processing time of 1 week before they are shipped out. This is because each candle is made to order and we want to ensure the highest quality of our products.

Shipping Schedule: All orders will be shipped on Thursdays. Once your order is processed, it will be shipped one week after. For example, if you place an order on Friday, it will be shipped the Thursday after the upcoming Thursday. 

Shipping Options: We offer standard shipping for all orders. Shipping times will vary based on your location and can take up to 7 business days to arrive after the order has been shipped. Expedited shipping is not currently available.

Shipping Rates: Our shipping rates are based on the weight of your order and your location. You can see the exact shipping cost at checkout before completing your order.

International Shipping: At this time, we do not offer international shipping.

Order Tracking: Once your order has been shipped, you will receive a tracking number via email. Please allow up to 24 hours for the tracking information to update.

Shipping Address: Please make sure to enter the correct shipping address at checkout. We are not responsible for any delays or lost packages due to an incorrect address.

Delivery Issues: If your package is lost or damaged during shipping, please contact us immediately. We will do our best to resolve the issue and ensure you receive your items as soon as possible.

Thank you for choosing our candle store! If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us.

Email - info@incluscent.com

Phone - 202-297-8183